RETURN AND EXCHANGE POLICY
At Shoesector, we are committed to providing our customers with a delightful shopping experience. Before initiating the return or exchange process, please review our policy below:
1. Returns are accepted within 60 days from the date of order delivery.
2. To be eligible for a return, the product must be in its original condition, unworn, undamaged, and with all tags attached, along with the original shoebox for a hassle-free process.
3. For faster refund or exchange processing, kindly include the order invoice or packing list with the returned item.
4. Refunds will be issued to the original form of payment used during the purchase, and the shipping fee is non-refundable.
5. Shoesector reserves the right to refuse returns of items that are worn, damaged, or without the original packaging.
6. For assistance in initiating a return or exchange, please reach out to our Customer Service Team.
SHIPPING POLICY
We take pride in offering swift and complimentary shipping for all orders at Shoesector. Here are the details of our shipping policy:
1. Orders placed before 2 PM EST will be shipped on the same business day. Orders placed after 2 PM EST will be shipped on the next business day.
2. Enjoy free shipping on all orders. If you prefer faster delivery options, you can select your preferred shipping method during checkout.
3. Rest assured, all orders are meticulously packaged to ensure secure delivery.
4. Kindly verify that the shipping address provided during checkout is accurate. If needed, please cancel the order and place a new one.
5. If you have any queries or concerns regarding our shipping process, please do not hesitate to reach out to our Customer Service Team.
PRIVACY POLICY
Welcome to Shoesector! We prioritize your privacy, and our privacy policy outlines how we collect and utilize personal information gathered on this site:
1. We collect personally identifiable information, such as names, postal addresses, and email addresses, only when voluntarily submitted by our visitors. This information is used solely to fulfill your specific requests unless you grant us permission to use it for other purposes, such as adding you to our mailing lists.
2. The site may utilize cookies and tracking technology to enhance user experience. While aggregate cookie and tracking information may be shared with third parties, personal information cannot be collected through cookies and other tracking technologies. However, if you previously provided personally identifiable information, cookies may be linked to that information.
3. We may share information with governmental agencies or other companies to prevent or investigate fraud or unauthorized transactions, as permitted or required by law. However, this information will not be provided to these companies for marketing purposes.
4. Your personally identifiable information is securely kept and accessible only to authorized employees, agents, and contractors who have agreed to maintain its confidentiality.
5. For any questions or concerns about our privacy policy, please feel free to contact us at info@shoesector.com.
We reserve the right to modify this policy, and any changes will be promptly posted. Please review our privacy policy regularly to understand how your provided personal information will be used.
