1. Question: What is your return and exchange policy?
Answer: At Shoesector, we accept returns within 60 days from the date of order delivery. To qualify for a return, the product must be in its original condition, unworn, undamaged, and accompanied by all tags and the original shoebox. To initiate a return or exchange, kindly reach out to our Customer Service Team for assistance. Please note that we do not refund the shipping fee, and Shoesector reserves the right to refuse returns that do not meet our policy criteria.
2. Question: How long does it take to process refunds or exchanges?
Answer: Once we receive your returned item and verify that it meets our return policy requirements, we will initiate the refund or exchange process. Refunds will be issued to the original form of payment used during the purchase. Please allow up to 10 business days for the refund to appear in your account. For exchanges, we will ship the new item once the return is processed, and you will receive a new tracking number via email.
3. Question: What is your shipping policy?
Answer: At Shoesector, we offer complimentary shipping on all orders. Orders placed before 2 PM EST will be shipped on the same business day, while orders placed after 2 PM EST will be shipped on the next business day. We take utmost care to package and ensure secure delivery. If you prefer faster delivery options, you can select your preferred shipping method during checkout. Please ensure that the shipping address provided during checkout is accurate. If you need to make changes to the address, kindly cancel the order and place a new one. If you have any questions or concerns regarding our shipping process, please contact our Customer Service Team.
